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Here, you can find an assortment of Frequently Asked Questions related to each type of query. If you don’t find an answer to your question, feel free to reach out to us via Live Chat, Phone Call, or Email!

Truck Parts Line currently ships to Canada and 48 U.S. states, excluding other international destinations, Alaska, and Hawaii. If an order is placed to an international address not listed above, Truck Parts Line reserves the right to cancel the order and issue a full refund. We understand the urgency of needing your parts. In-stock items are shipped the same day, and delivery time varies based on your location. A tracking number will be provided for your shipment. Please note, we do not deliver to P.O. Boxes.

We primarily use UPS for shipping. In certain cases, a manufacturer or distribution partner may use an approved carrier such as Purolator, Canada Post, or FedEx. For orders placed before 3pm CST, all in-stock items are eligible for same-day shipping. Items under 130lbs are shipped via UPS Ground, while heavier items are shipped freight. We reserve the right to select the shipping provider for your shipment.

We endeavour to ship your order as quickly as possible and often source items from the nearest warehouses. Sometimes, this results in parts being shipped from multiple locations. If you receive only some of your parts, it’s likely that others were dispatched from a different location. We provide separate tracking numbers for each shipment, allowing you to track the status of all your products.

The warranty terms vary for our products:

  • Espar & Webasto: 2 Years or 2000 hrs
  • Proheat: 2 Years
  • Radiators: 2 Years
  • Charge Air Coolers: 2 Years
  • Stainless Steel Coolant Pipes: Lifetime
  • Reservoir Tanks: 1 Year
  • No-Idle and Reefer Products: 1 Year
  • All A/C and Heater Core Parts: 1 Year
  • PHP Heaters and Parts: 2 Years

If you’re unsatisfied with your purchase, you have 30 days from the time of purchase to return your item(s) for a full refund, excluding shipping costs. The product(s) must be uninstalled, unused, preferably unopened, and in its original packaging to be eligible for a refund. Clearance items are not eligible for refunds. Special order items may incur a restocking fee. All returns must include a Returned Goods Authorization (RGA) to receive credit. You can obtain an RGA by contacting customer support at 855-855-2969 or through the form on the contact page.

Number is required for all returns. Please obtain this number before returning any item by completing the Return Request Form in your account.

If you receive a damaged, defective, or incorrect product, please contact our customer service at +1 (855) 855-2969, Monday through Friday from 8am to 5pm. Our representatives will assist you with the details of your order.

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