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Returns


You may return your item if it is unused in the original packaging within 30 days of delivery for a full refund.  You pay the return shipping costs unless it is a result of an error we have made (you received an incorrect or defective item, etc.). Your return must be a stocking item in new condition with all original contents and include a Return Authorization Number. Normal stocking items do not incurs restocking fees.

The following conditions must be met:

  • All returned goods must be in their original state in new, resalable condition
  • Products cannot be dented, scratched or have any protective material removed
  • Shipping Fees are non-refundable
  • All returns must have a valid RMA number issued by our customer service department
  • Orders can be canceled only prior to shipment or the start of the manufacturing process

Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)

Call customer service +1 (855) 855-2969

  1. Please have available when calling
    1. Part #
    2. Reason for return
    3. Original order/PO # to find purchase date, or installation date
  2. We will then issue a Return Merchandise Number (RM #)
  3. This is not an approval of credit
  4. We may (in some cases) ask that the part comes back to a Northern location for inspection
  5. If a warranty claim is approved, the RM # turns into a credit invoice

How to Request Authorization to Return a Purchased Item
We require a Return Authorization Number for all returns. Please obtain a Return Authorization Number before returning any item. Submit the return request by completing the Return Request Form in your account.

What should I do if my product arrives damaged or defective, or isn’t what I ordered?

If you have received a damaged or defective product or  incorrect order please contact our customer service advisors +1 (855) 855-2969 and let the representative know the details of your order and they will then assist you further. They are available Monday through Friday from 8am to 5pm.